Last updated: August 2, 2026
This Privacy Policy explains how 4stitch.com (“4Stitch”, “we”, “us”) handles personal information when you visit the website, create an account, contact us, submit content, or purchase and download a digital cross-stitch pattern.
1. Who is responsible for your information
The data controller and individual owner and operator of 4stitch.com is Zyleva Marina.
Postal contact address: 5 Shinararneri Street, Apt. 35, Ajapnyak, Yerevan 0038, Armenia
Privacy email: [email protected]
2. Information we collect
- Order and account information: name, email address, billing details, account details, order contents, coupon information, payment status, download history, and customer notes.
- Messages and submitted content: messages, reviews, ratings, images, attachments, and other information you choose to send. Approved review content may be displayed publicly.
- Technical and usage information: IP address, browser and device type, operating system, language, approximate location, referring page, pages and products viewed, clicks, cart and checkout activity, and cookie or similar identifiers.
- Security and diagnostic information: login activity, error logs, and other data needed to protect and maintain the website.
- Payment information: the payment provider you select receives the information needed to process your payment. We do not receive or store your full bank-card number.
3. How we use information
- To process orders, provide digital downloads, operate customer accounts, and provide support.
- To process payments, prevent fraud, maintain transaction records, and meet legal, tax, or accounting obligations.
- To respond to messages, moderate reviews, and protect the website from spam or abuse.
- To understand website use, traffic sources, and store performance, and to improve products, marketing, and the shopping experience.
- To maintain website security, backups, availability, and technical performance.
4. Cookies and similar technologies
4Stitch.com and service providers may use cookies, pixels, and similar technologies to operate the store, remember preferences, measure traffic and performance, understand how visitors use the website, and evaluate or improve marketing. Some technologies are necessary for functions such as the shopping cart, checkout, account login, security, and digital downloads. Others support analytics or marketing.
You can block or delete cookies through your browser settings. Doing so may prevent parts of the website from working correctly.
5. How information may be shared
We may share information only as reasonably necessary with service providers that support hosting, security, email, customer support, analytics, marketing, payment processing, accounting, and website operation. We may also disclose information when required by law, to protect rights or prevent fraud, or in connection with a transfer of the business or its assets. Service providers may use information only for the services they provide or as otherwise allowed by their own terms and applicable law.
6. International processing
The website serves customers internationally. Information may therefore be processed in countries other than your own. Where applicable, we use reasonable contractual or other safeguards for international transfers.
7. Retention
We keep information only for as long as reasonably needed for the purposes described above, including order fulfilment, customer support, security, dispute resolution, and legal, tax, or accounting requirements. Retention periods vary according to the type of information and the reason it is held.
8. Your rights and choices
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or a portable copy of your personal information, and to complain to a relevant data-protection authority. To make a request, email [email protected]. We may need to verify your identity before completing a request.
9. Reviews and customer images
Some reviews or customer images displayed on 4Stitch.com may have originally been published on a third-party marketplace. If you own review text or an image shown on this website and want it removed, email [email protected] with enough information to identify it.
10. Children, security, and external links
The website is not directed to children under 16, and we do not knowingly collect their personal information. We use reasonable measures to protect information, but no online service can guarantee complete security. Links to other websites are governed by those websites’ own policies.
11. Changes and contact
We may update this Privacy Policy when the website, our practices, or applicable requirements change. The latest version will be posted on this page with a revised date. Questions or privacy requests can be sent to [email protected].